Workers Compensation Claims Specialist

About Us:

Wrapbook is a smart, intuitive platform that makes production payroll and accounting easier, faster, and more secure. We provide a unified payroll platform that seamlessly connects your entire team—production, accounting, cast, and crew—all in one place. Wrapbook empowers production teams to manage projects, pay cast and crew, track expenses, and generate data-driven insights, while enabling workers to manage timecards, track pay, and onboard to new projects from any device. Wrapbook brings clarity and dependability to production payroll, while increasing the productivity of your whole team.

Trusted by companies of all sizes, Wrapbook powers payroll for some of the industry’s top production companies, including SMUGGLER, Tuff, and GhostRobot. Our growing team of 250+ people across the USA and Canada, including entertainment and technology experts from SAG-AFTRA, DGA, IATSE, Teamsters, Amazon, Microsoft, Facebook, and more. Wrapbook is backed by top-tier investors, including Jeffrey Katzenberg’s WndrCo, Andreessen Horowitz, and A* Capital. We have raised $130M and are in a strong financial position.

The opportunity - Workers Compensation Claims Specialist (Remote - USA)

As a Workers Compensation Claims Specialist at Wrapbook, you will play a key role in supporting our clients and injured workers. You’ll guide them through the claims process, address inquiries, and review workers' compensation applications and related customer requests. This is an individual contributor role reporting to the Manager of Workers Compensation.

What you'll do:

• Provide compassionate, proactive support to injured workers, ensuring they understand their rights, benefits, and available resources

• Act as a liaison between Wrapbook customers and the insurance carriers responsible for adjudicating workers' compensation claims

• Guide customers through the end-to-end claims process with clarity and empathy

• Manage the Foreign Travel process and ensure related compliance requirements are met

• Support the Workers’ Compensation underwriting team by reviewing submitted applications, assessing project risks, and requesting Certificates of Insurance in alignment with customer needs

• Act as liaison between Wrapbook customers and insurance carriers/TPAs responsible for adjudicating claims

• Input, review, and maintain accurate claim documentation and notes in Wrapbook’s systems

• Stay current on workers' compensation laws, regulations, and best practices

• Apply Wrapbook’s internal policies and procedures to ensure accurate, compliant, and timely claims handling

• Contribute to Wrapbook’s mission of delivering white-glove service in the entertainment and production space

What you'll have:

• Minimum of 2 years’ experience handling workers' compensation claims; entertainment industry experience a plus

• Strong written and verbal communication skills in customer-facing environments

• Ability to focus and work efficiently in environments with active digital and live conversation

• Proven ability to prioritize tasks and meet deadlines in a fast-paced, high-volume setting

• Basic Excel skills required

• Experience with Salesforce is a plus

• Familiarity with TPA Claims Management Systems is a plus

Success in this role requires empathy, attention to detail, and the ability to thrive in a dynamic, customer-centric environment.

Why Join Us

At Wrapbook, creativity meets technology — and not just in the product.

In addition to a competitive salary and all the benefits you can expect from a fast-growing technology company, you’ll get access to a team of creative problem solvers and the chance to see your contributions make large impacts. Benefits include:

• Unlimited Paid Time Off

• Work from anywhere in Canada and USA

• Health and Dental benefits

• Up to $1,500 USD/ $2,025 CAD towards IT set up for your home

• Up to 2% matching RRSP / 401K

• Learning and Development opportunities

• Up to $50 USD/ $67.50 CAD towards Internet/Cell phone service

Our Pledge to Fostering an Inclusive and Safe Workplace:

Wrapbook pledges to be a harassment- and discrimination-free space for everyone, regardless of age, disability, ethnicity, gender identity or expression, nationality, neurotype, personal appearance, political affiliation, professional background, race, religion, or sexual identity or orientation.

Apply Now

Have we got your attention? Submit your application today and a member of our Talent team will be in touch with you shortly!

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