JOB SUMMARY
Delivers on University Credit Union’s core purpose of giving the University Community a financial advantage by building and nurturing relationships and programs within designated authority. As a Commercial Lending & Business Banking Specialist, you will be responsible for acquiring, developing, and assisting commercial and business banking relationships by delivering a full range of business deposits and related services, such as Treasury Management solutions.
This position will also assist in the commercial loan processing of commercial loans, which may include Small Business Administration guaranteed loans, multi-family residential loans, and commercial real estate loans to current and potential credit union Members. Request documents via mail, email, and phone and coordinate efforts to maintain completion time of annual loan reviews within stated guidelines.
The Commercial & Business Banking Lending Specialist will also be tasked with assisting in processing complex commercial loans from start to finish under minimal direction of the VP Commercial Lending. Responds to inquiries from borrowers, and others, regarding the loan’s status, policies, procedures, and related issues, providing exceptional Member service. This position will also be responsible for quality control on all closed files, and creating and managing various reports.
LOCATION
We are passionate about attracting great talent to our team, so this position will be a hybrid arrangement with travel expectations to designated university partners and CU locations.
ABOUT UNIVERSITY CREDIT UNION
University Credit Union (UCU) is a purpose-driven financial cooperative dedicated to providing everyone in the university community a financial advantage.
UCU was founded in 1951, on-campus, by a group of UCLA employees. Over 70 years later, we continue to exclusively serve the university community and have expanded our reach beyond UCLA. We continue to align ourselves with universities and have expanded our reach to numerous universities across California, the West Coast Conference, and the Big West Conference.
UCU’s focus has been diversifying and building a foundation for future growth. By partnering with the university community, we can provide products and services tailored to their unique needs. To best serve our member-owners, UCU delivers on our purpose, to give every member in the university community a financial advantage, by following our three key differentiators:
KEY DUTIES AND RESPONSIBILITIES
Business account specialist.
a. Achieve individual and/or team financial, production and relationship result relative to the specific metrics and goals assigned.
b. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand Member needs and preferences; and take prompt actions to address immediate needs.
c. Collaborate and work with Treasury Team to assist on member eligibility accounts to support ACH, Wires, Positive Pay, and other services.
d. Collect documentation necessary to open a UCU membership and achieve internal & external satisfactory compliance /audit results
e. Help establish, communicate, and achieve the credit union's goals and standards.
f. Work with VP efforts to implement efficiencies and assist with projects as required.
g. Comply with all credit union policies, service standards, procedural guidelines, and regulatory compliance.
h. Assists VP in providing required documentation for audits (NCUA/DFPI).
i. Responsible for accurate set up of business accounts and ensure minimal fraud through due diligence of business account eligibility and account opening procedures & processes.
j. Procedures to be maintained and updates on all business services processes. This is to include Business Account Openings and updated product sheet for training and marketing needs.
Responsible for the management of the existing commercial loan portfolio.
a. Track and record loan status through available electronic means and maintaining an annual review tracking report Log (Excel) monthly
b. Monitor the Member Business Loan Portfolio for delinquency, covenants, and changes in status and regularly produce reports to management. Tickler reports are to be accurate and updated prior to month end for monthly board and audit reporting via Excel for VP review.
c. Request, and submit financial data related to the commercial loan portfolio’s annual review of credit files for VP review Ensure updated electronic filing system is updated with Borrower complete files at all times.
d. Make Member calls and send emails to members obtain requests for financial documents to borrowers via e-mail and follow up for non-receipt of financial documents requested via e-mail past due letters, phone calls. This is to includeupdated borrower financial information to be obtained from third party CUSCOs.
e. Communicate with past due Members/Borrowers through mail, and phone calls. Documentation is to be updated monthly in borrower files.
f. Manage and maintain current business relationships with all borrowers within the credit union’s business services portfolio.
g. Track and collect insurance and tax payment status and report immediately to VP of any late or delinquent status. As requested, run property tax search if tax payments are delinquent. Perform UCC searches as required
h. Provide accurate tracking and reporting information for manager’s review on a monthly basis
i. Assist Management team with loan servicing, including application requests, commercial loan document requests, closings and execution of loan document and escrow requirements. All loan borrower files are to have completed applications.
Responsible for processing new and existing commercial loans.
a. Process various types of commercial loans, collecting and disseminating all appropriate information between borrowers, brokers, and 3rd parties.
b. Order and obtain required due diligence reports, secures collateral with escrow and title companies; obtain all insurance as appropriate inclusive of flood determination and property insurance; UCCs, title, entity verification and obtains all other information required for proper documentation and collateral perfection.
c. Check documents for proper vesting, legal descriptions, closing dates and signatures.
d. Prepare complex loan documents, Lender's Instructions, and all appropriate collateral security documentation in accordance with credit union policies.
e. Answer telephone and written inquiries concerning loan processing and servicing information.
f. Order additional information from outside sources per VP request
Assumes responsibility for related duties as required or assigned.
a. Complete special projects as assigned by VP.
b. Stay current with financial, business, and public relations trends.
c. Position requires a high degree of professionalism, judgement, ethics, integrity, maturity, and ability to maintain strict confidentiality.
KNOWLEDGE & SKILLS
Education/Certification: Bachelor’s degree in business-related field required. Additional business development training preferred in a credit union or banking environment where a consultative sale approach is used.
Required Knowledge : Deep knowledge of Credit Union operations.
Thorough understanding of business and media processes.
Experience Required: 3 years of related experience.
Skills/Abilities: Excellent oral and written communication skills.
Well organized.
Attentive to detail.
Strong project management abilities.
Able to use related computer applications.
An independent thinker and self-starter.
“Can do” approach to resolving issues and overcoming objections.
Team UCU Benefits:
Investing in people is one of UCU’s strategic priorities and we invest in Team UCU by offering a variety of excellent benefits, in addition to being a great team to work with:
UCU’s commitment to diversity, equity, and inclusion:
Diversity, equity, and inclusion play a key part in our dedication to giving everyone in the university community a financial advantage. From students, staff, faculty, and alumni, our member-owners are individual in their needs. UCU is committed to ensuring our team brings a variety of skills, ideas, cultural backgrounds, and experience to UCU to align with them. We are dedicated to building trust and understanding with each of our member-owners. We accomplish this by building a community that embraces diverse ideas, backgrounds, and perspectives; this is mirrored in our work and represented in Team UCU.
University Credit Union is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.
ADA Requirements:
Physical Requirements
If based remotely, may be required to travel up to 20% of the time to the UCU HQ in Los Angeles, so must be able to travel and move within buildings to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency. Must be able to operate routine office equipment including a computer, telephone, copier, and calculator. Must be able to routinely perform work on a computer for extended periods daily. Must be able to work extended hours whenever required or requested by management. Must be capable of regular reliable, and timely attendance that aligns with the pacific time zone.
Working Conditions
If working onsite, must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise. If working remotely from a home office, must be able to work in a separate, quiet area, for extended periods on a computer.
Mental and/or Emotional Requirements
Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising the highest level of discretion on both internal and external confidential matters.
This Job Description provides a general summary of the position available and is not intended to be exhaustive. It does not form and should not be interpreted as forming a part of any contractual or non-contractual terms & conditions of employment.