Customer Support & Operations Assistant (Philippines)

Our client is seeking a Customer Support & Operations Assistant who can manage customer communications and ensure smooth internal workflows. This role focuses on two main areas:

1. Inbox Management – responding to customer inquiries in a friendly, helpful, and effective way with fast turnaround, while maintaining the brand voice.
2. Manual Sticker Edits – using internal tools to process customer feedback and produce corrected versions of stickers with speed and accuracy.

If you’re detail-oriented, thrive in a fast-paced environment, and have excellent English communication skills, this role offers the chance to make a direct impact on both customer satisfaction and operational efficiency.

🎁 Perks & Benefits

• 💵 Paid in USD, every 15th & 30th of the month
• 🏖 Up to 14 days of Paid Time Off annually (from Day 1)
• 📅 Observance of Holidays based on your location
• 🏡 100% remote – work from anywhere
• 🚀 Opportunity to directly improve customer experience and team efficiency
• 🎨 Be part of a creative, customer-focused team environment

🧩 What You’ll Be Doing

✉️ Inbox Management

• Respond to customer inquiries in a warm, helpful, and brand-aligned tone
• Maintain fast response times while ensuring accuracy and clarity
• Use standard email templates while also applying problem-solving skills when unique issues arise
• Research and look up information when needed to resolve customer requests
• Triage and organize the inbox to keep workflows clean and efficient

🎨 Sticker Edits & Customer Feedback Handling

• Use internal tools to apply customer feedback to sticker designs
• Ensure corrected versions are accurate and aligned with requests
• Maintain quality control—stickers don’t need to be perfect, but they should not make issues worse
• Deliver edits quickly and consistently

✅ Who You Are

• Excellent English skills (written & spoken)
• Friendly, empathetic, and customer-focused communicator
• Highly organized with the ability to manage multiple conversations at once
• Detail-oriented with a good eye for catching errors and inconsistencies
• Comfortable using internal tools and following structured workflows
• Able to balance speed with accuracy in both communications and edits