Field Service Engineer

The Opportunity

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic.

Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.

Location: Darwin, Northern Territory, Australia

Are you a skilled and independent, passionate about making a difference for patient care? Do you possess a customer-focused mindset? Are you able to work independently while also being a collaborative team player? Are you motivated by the prospect to troubleshoot, maintain, and provide exceptional support for medical instruments? Do you enjoy working autonomously and comfortable traveling to regional sites? We have a fantastic opportunity for you!

At QuidelOrtho, we are seeking a Field Service Engineer to play a key role to provide technical support and expertise for our cutting-edge Pathology/In Vitro Diagnostic analysers in Northern Territory. As a member of our field service team based out or Darwin, you will be supported by a team of experienced engineers based in Australia & Singapore.

As a Field Service engineer, you will be responsible to:

• Install, maintain, and repair equipment, proactively and reactively.
• Complete upgrades and modifications within the specified time frames.
• Troubleshoot technical issues, perform diagnostics, and collaborate with Subject Matter Experts to identify solutions as presented.
• Document service activities through detailed service reports and make recommendations for improvement to the relevant Technical Team/s.
• Respond in a prompt and professional manner to customer inquiries and requests, ensuring a high level of customer satisfaction.
• Be actively involved in QuidelOrtho team across all functions.
• Collaborate with the local and remote teams to share knowledge, resolve complex issues, and improve overall service efficiency.
• Possess strong organisational skills to handle multiple tasks and set priorities.
• Manage spare parts inventory to support customers.
• Maintain and manage all assigned company assets. This may include but not limited to tools, parts inventory, laptop, mobility tools and mobile phone.
• Build strong relationships with clients by delivering exceptional service and support.
• Travel to various customer locations, both metropolitan, regional and on occasion inter-state.

To be a successful applicant, you will possess the following:

• Advanced Diploma or Degree qualifications in Electronics, Robotics and Mechatronics, Computer Systems Engineering or similar discipline.
• Strong troubleshooting skills and ability to diagnose complex technical issues.
• Proficiency in using diagnostic and test equipment.
• Fundamental IT skills, understanding of computer system network construction and basic troubleshooting.
• Current driver’s license.
• Be willing to perform “on-call” duties on roster, perform telephone support to customers as required.
• Ability to communicate effectively with both technical and non-technical stakeholders – both verbal and written.
• Australian Citizenship or Permanent Residency.

Required Travel %:

Approximately, 35% time travelling within NT to regional customers - Alice Springs, Gove, Katherine & Tennant Creek. 

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