About Tailscale
Tailscale is building the new Internet by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to multinational corporations, teams of every size use Tailscale each day to protect their networks, share access to internal tools, and more. We're building a future for the Internet that's easy, sensible, and safe, like it used to be. Founded in 2019 and fully distributed, we're backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.
Job Description
We are seeking a customer-centric and empathetic Manager, Customer Support to lead an amazing team of support engineers dedicated to ensuring all of our users have an amazing experience with Tailscale. The ideal candidate will have a background in supporting users of a technical SaaS product (security a plus!), an analytical mindset, and experience in managing teams in a fast-paced, customer-centric environment. As a key leader in the Customer Support organization, you will collaborate closely with Engineering, Product, Marketing, and Sales teams to resolve complex technical issues, drive continuous improvement, and contribute to customer retention and satisfaction. The role will report directly to the VP of Customer Experience.
Key Responsibilities
What We Are Looking For
As a company, we strive to maintain fair and equitable compensation practices within our team across all roles and all levels. Tailscale's compensation package includes base salary, equity, and comprehensive benefits. The salary range displayed on each job posting represents the target range for a new hire's base salary. Individual offers may vary based on experience and skill set.
US Pay Ranges
$135,000 - $207,000 USD
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What We Offer